Returns & Exchanges
Due to the perishable nature of our freeze-dried products, we offer a 30-day return window for unopened items to ensure the highest safety and quality standards. If your order arrives damaged or incorrect, we are committed to providing a swift replacement or full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.
Verification and Documentation
For damaged or defective food items, please provide clear photographs of the packaging and product to expedite the claim process.
Secure Packaging
Place the unopened, original Mylar bags or containers into a sturdy shipping box to prevent further damage during transit.
Refund Processing
Once our warehouse inspects the returned goods, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing